Shipping policy

At EXISTENCE DAILY MERCH LIMITED LIABILITY LLC, we are committed to providing fast, safe, and transparent shipping services for all our fresh grocery and daily merchandise products. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our products, we arrange packaging and shipment promptly with professional handling procedures to minimize waiting time and ensure you receive your fresh items in perfect condition.

2. International Shipping & Delivery Time
We offer reliable international shipping services to most regions worldwide. Our standard international delivery takes approximately 7–14 business days, depending on your local shipping efficiency, customs clearance, and remote area restrictions. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.

3. Shipping Cost Calculation
All shipping fees are calculated in real time based on your total order weight, product volume, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. We promise no hidden fees or extra charges for all orders.

4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional charges are the sole responsibility of the recipient. We highly recommend checking your local import regulations and relevant policies before placing an order to avoid unexpected expenses.

5. Professional Packaging & Shipping Protection
Considering the particularity of fresh and grocery products, we adopt customized high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our professional packaging can effectively prevent extrusion, damage, leakage, and deterioration during long-distance transportation to protect your product quality.
For high-value orders, we provide optional shipping insurance at checkout. You can select this service to get full transit protection and enjoy a more worry-free shopping experience.

6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and products immediately upon delivery. If you find packaging damage, leakage, deformation, or spoiled products, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product defects, quality problems, or missing items after signing for the order, please submit a service request with valid evidence to our support team within 48 hours of delivery. We will verify the problem quickly and provide reasonable solutions including refund, replacement, and other after-sales support.

7. Customer Support
If you have any questions about order processing, shipping progress, customs clearance, packaging, or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries and solve your problems as soon as possible.

Thank you for shopping with EXISTENCE DAILY MERCH! We keep optimizing our logistics and packaging services to deliver fresher, safer, and more reliable products to every customer.